Update: HTC Vive has addressed the billing issues faced by some customers and is actively resolving the problems. They have reinstated orders for some customers and encouraged pre-order customers to contact their financial institutions to ensure smooth payment processing. HTC Vive apologizes for any inconvenience caused and invites customers to reach out for further assistance.
Original Story:
Bạn đang xem: Oculus Rift And HTC Vive Pre-Order Customers Face Delays and Cancellations
Virtual reality (VR) enthusiasts eagerly await the arrival of the Oculus Rift and HTC Vive, but both manufacturers are currently experiencing challenges in fulfilling pre-order shipments. This has resulted in dissatisfaction among customers of both Oculus and HTC.
Oculus Rift customers recently received an email notifying them of a delay in shipping due to an unexpected shortage of a component. The email also mentioned that pre-order customers will receive free shipping and handling. CEO Brendan Iribe confirmed this through a tweet. Here’s an excerpt from the email:
“We apologize for the delay in updating your order status. We have been facing an unexpected shortage of a component, which has affected the original shipping estimates for some early customers. We are working hard to provide up-to-date shipping information, and you can expect to see your order status updated on oculus.com by Tuesday, April 12. As a gesture of goodwill, we will cover the shipping and handling costs for all orders placed through today. If you have any additional questions, please don’t hesitate to contact our support team.”
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Even customers who received the shipment confirmation email with an estimated delivery time of one to three weeks may have also received the delay notification.
In response to the delayed shipments, Oculus founder Palmer Luckey admitted on Reddit that he was unaware of the exact timing for these delayed orders. He emphasized the need for solid, true, and finalized information before providing in-depth updates.
For customers who pre-ordered the HTC Vive, set to release next week on Tuesday, some encountered issues with declined orders that were subsequently canceled. However, some customers managed to resolve the issue by contacting Valve’s support line and placing a new order. The reason for these cancellations remains unclear.
Our Take
The high volume of pre-orders placed for the Oculus Rift, as mentioned by Palmer Luckey on Twitter, may have contributed to the component shortage issue. Regarding the Vive cancellations, it is difficult to determine the exact cause. However, given that some users have successfully fixed the issue by contacting Valve’s customer service, it could be a technical glitch or an issue with customers’ credit cards during the ordering process.
Q: Why are there delays in shipping for pre-orders of Oculus Rift and HTC Vive?
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A: Oculus Rift has experienced a delay in shipping due to an unexpected shortage of a component. HTC Vive’s cancellations may be attributed to technical glitches or issues with customers’ credit cards when placing orders.
Q: Will pre-order customers be compensated for the delays and cancellations?
A: Oculus Rift has offered free shipping and handling for all pre-order customers. HTC Vive has reinstated orders for some affected customers and encourages others to contact their financial institutions to ensure smooth payment processing.
Q: How can I contact Oculus Rift and HTC Vive support for further assistance?
A: For Oculus Rift, please visit Wqaindia for support. HTC Vive can be contacted at +1 888-216-4736 or online at Wqaindia.
Oculus Rift and HTC Vive, two of the most highly anticipated virtual reality devices, have faced challenges in fulfilling pre-order shipments. Oculus Rift experienced delays due to a component shortage, while HTC Vive encountered cancellations that are currently being addressed. Both companies are working diligently to resolve these issues and ensure a smooth experience for their customers. As demand for VR continues to grow, we can expect manufacturers to improve their processes and deliver a seamless virtual reality experience.
Nguồn: https://wqaindia.org
Danh mục: Tin tức
